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Triumphing Over Opacity

From Triumphing Over Opacity, Library Journal, 10/15/07: 

Buy-in from leadership will make or break some libraries. Some of those in the middle and below are chomping at the bit to try some new things such as a Facebook group for the library or a Flickr account to promote youth services. They want to break down some barriers and engage in an honest, human conversation with users, while, up top, the proposals for those new services languish on administrative desks.

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