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Talking About Change

Chris Bates, Senior Library Manager for the Public Library of Charlotte & Mecklenburg County (PLCMC), visited my library branch over the weekend. We had an excellent conversation that centered mostly on improving our ability to deliver better and better services to a rapidly changing market. I'm always amazed that no matter how different some systems may be they are often facing very similar issues.  It's good to know we're all talking about these issues openly and trying to solve them in a community like we have here in the biblioblogosphere.  I'm looking forward to my trip to PLCMC in August where I'll be giving a brief presentation at their Technology Summit.